Spa Loyalty Program
Guests are encouraged to schedule spa treatments in advance. Please specify if you would prefer a male or female therapist. A credit card will be required to hold your appointment. (Please take note that appointments are best to be made via a phone call as we do require a credit card and phone number to hold your reservation slot.)
We understand things happen, if you need to cancel an appointment we will require 24 hour notice. If appointments are not cancelled within the designated time, 50% of the cost of the treatment will be charged. Thank you.
When you enter Willow Spa, you’ll be provided with specially designed Willow Spa loungewear and slippers. Separate changing bungalows for men and women contain showers, towels, soap, shampoo, and lockboxes for your convenience. For those of you enjoying the Willow Enzyme Bath, please bring a swimsuit.
When to Arrive
Arriving 15 minutes prior to your appointment will allow you to complete our health and skin care profile. Please understand that latecomers will incur the full fee for shortened treatments.
Enjoying Our Facilities
There’s no need to rush out of our spa after your treatment. Please feel free to relax with a cup of tea in one of our gardens or in our candlelit relaxation room. Peace and quite are essential elements of a relaxing spa experience; we ask that you please turn your cell phones and pagers off, and store them in your locker. Of course, smoking is not permitted on the premises.
We suggest that you leave your valuables at home, as we are not responsible for any lost or stolen articles.
Our therapists take special care in providing you with individual attention and appreciate your generosity. Gratuities are not included in the cost of the treatment. The recommended standard gratuity is 15%-20%. An envelope will be provided at the front desk for your convenience.
We gladly accept Visa, MasterCard, Discover, American Express, cash and Willow Spa gift cards.
Willow Spa gift cards make the perfect gift for any occasion. They may be used toward treatments or products, (unless otherwise noted) and must be presented at time of service. Gift certificates are not refundable.
Metered and street parking is available so allow enough time to find a parking space. Please read signs carefully for street cleaning days/times and restricted parking. Generally the side streets of Franklin and Berkeley are free for two hours between 9 am – 6pm. One block East of Franklin Street is Centinela Ave. and marks the border of West LA and Santa Monica, parking along this street and eastward generally has no time limit. There are also 2 hour and 4 hour meters along Santa Monica Blvd.