Business Hours

Monday, Tuesday, Thursday, Friday: 12pm - 7pm
Saturday and Sunday: 10:00am - 7:00pm
Wednesday: CLOSED

Shipping & Returns

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Shipping & Returns 2013-11-03T12:50:32+00:00

Shipping & Returns:All prices are in U.S. dollars. Prices and offers are subject to change without notice. Please make sure your recipient’s address and phone number is correct. Shipments with incorrect addresses will be subject to shipment delays and a $5.00 surcharge. Willow Spa is unable to ship to PO boxes, so please provide us with a physical address for your package.
Please note that we ship orders Monday through Friday and are closed on the following holidays: New Years Day, Fourth of July, Thanksgiving Day, and the days following Thanksgiving and Christmas Day. Orders received on weekends or holidays will be shipped within the next two business days.
Overnight shipping is available on web orders placed before noon, PST, Monday through Friday. (Overnight orders placed on the weekend will be shipped after entry on Monday.)
We hope you will be delighted with your order. Unfortunately and without exception, we cannot accept any returns on gift certificates, apparel that has been worn, items that have been used, or any skincare products unless they arrive damaged. We will however, allow returns of items that have not been opened and are returned in its original packaging. Seal must remain intact. A restocking fee of 15% will be applied.
In the event of damage, you must keep all original packaging, with mailing labels intact, and contact Willow Spa at 310-453-9004 or via email at info@willowspa.com immediately to schedule a damaged goods pick up for exchange for another product. Willow Spa will not be responsible for return shipping costs. You must inform us that you intend to return the item within 7 working days from the day after you receive your order. Please email us at info@willowspa.com with a description of why you are unhappy with your order. All refunds are credited to the original pay method. No cash refunds. Products also must be returned in original packaging with a copy of your order receipt and the product unused. All retail sales and gift certificate sales are final, with no refunds. Online purchases cannot be returned to Willow Spa location.

Send your package via an insured and prepaid method. Include your packing slip and please let us know the reason for the return. Shipping and handling fees are not refundable on returns. Please note that gift certificates and Spa Store merchandise ship from separate facilities. Thus, your order will ship separately and may not reach your recipient on the same day.

Send all returns to:
Willow Spa
3127 Santa Monica Blvd.
Santa Monica, CA 90404
Domestic (within the US) Shipping Rates:

Standard shipping prices: Standard gift certificate mailing takes 3 to 5 business days from the date your order is entered into our system. Gift certificate orders only will be mailed via regular US Postal Service. If you would like delivery of your gift certificate via one of our special requested methods below, additional shipping charges will apply. Please inquire with customer service to obtain a quote for your order, 310-453-9004. Standard gift items other than gift certificates or requirements to be mailed with a gift certificate may take 7-14 business days and will be shipped via UPS.

Special Shipment Requests:

Overnight Shipping, 2 Day Shipping and Saturday Delivery are specially requested delivery methods and will be shipped via Fed Ex. Please inquire with our customer service to obtain a quote for your order, 310-453-9004.

Please note: We ship orders Monday through Friday and are closed on the following holidays: New Years Day, Fourth of July, Thanksgiving Day, and the days following Thanksgiving and Christmas Day. Orders received on weekends or holidays will be shipped within the next two business days.

Overnight shipping is available on web orders placed before noon, PST, Monday through Friday. (Overnight orders placed on the weekend will be shipped after entry on Monday.)

State Sales Tax

All California residents are required to pay state sales tax (9.75%) on all orders.

Out of Stock Items:

If an item is out of stock, we will notify you immediately. If at that time, you decide to cancel your order, we will refund your money.

Unforeseeable Delays:

The Internet is a global network that is not maintained by any one entity. It is possible to experience outages and delays on the Internet beyond the control or knowledge of Willow Spa. Willow Spa will strive to inform customers of possible delays; however we cannot offer any guarantees nor accept any liabilities or consequences caused by these circumstances. Customers may wish to transmit time-critical messages by telephone or facsimile.

Pricing Policy:

Prices in our current print catalog supersede those from previous catalogs and are subject to change without notice.

Discounts & Coupons:

Occasionally, Willow Spa will have discounts, coupons, or special offers. In all cases these promotions will carry specific instructions regarding their validation and redemption and are subject to change without notice.